Data Deletion Instructions

How to ask GhostDrive, a trade name of 1686702 Ontario Inc., to delete the personal information we hold about you, including messages you sent to a dealership on Facebook Messenger and answers you gave in a Facebook lead form.

Effective

How to request deletion

Email hello@ghostdrive.ai with the subject Data deletion request and include:

  • your name;
  • the dealership or Facebook Page you contacted, and roughly when;
  • the name on your Facebook profile, and any email address or phone number you gave the dealership, so we can find every record about you.

We may ask you to confirm the request comes from you. You can also ask the dealership you contacted directly. It will pass the request to us.

What happens next

Within 30 days we delete the Messenger conversations, lead form answers and other personal information we hold about you on the dealership’s behalf, and email you to confirm. If the law requires a dealership to keep a record, for example the paperwork for a vehicle you bought, we keep only that record for as long as the law requires and tell you what was kept.

Stopping messages

You don’t need to ask for deletion to stop messages. Reply STOP in Messenger and the dealership’s assistant will not message you again. Deleting a conversation in your own Messenger app removes only your copy, so email us if you want ours deleted too.

More about your information

Our privacy policy explains what we collect and why. You can always reach us from the contact page.